Riverside Technologies - Network/Break Fix Technician Sioux Falls, SD
Hours Per Week
Wage Type
Wage Amount
Medical, Dental, Vision, Life, 401k, Paid vacation, sick and Holidays
Employee Assistance Program
Riverside Technologies is currently seeking a Network\Break Fix Technician to work in the Sioux Falls, SD area to fulfill a customer’s needs.
Duties will include:
• Is responsible for implementing, maintaining, supporting, developing and, in some cases designing communication networks within an organization or between organizations.
• Their goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for their users, such as staff, clients, customers and suppliers.
• establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;
• the design and implementation of new solutions and improving resilience of the current environment;
• maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
• securing network system by establishing and enforcing policies, and defining and monitoring access;
• the support and administration of firewall environments in line with IT security policy;
• updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations;
• reporting network operational status by gathering, prioritizing information and managing projects;
• upgrading data network equipment to latest stable firmware releases;
• configuration of routing and switching equipment;
• configuration of hosted IP voice services;
• configuration of firewalls;
• remote support of on-site end users/customers
• remote troubleshooting and fault finding if issues occur upon initial installation;
• capacity management and audit of IP addressing and hosted devices within data centers;
• liaising with project management team, tier3 engineers and service desk engineers on a regular basis;
• Ability to speak with customers via email and phone for initial requirement capture.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Cover Help Desk phones at designated times.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.
Must be able to pass drug screening. Must have exceptional driving record and have a valid drivers license as well as current auto insurance.
Competitive pay with benefits of: Medical, Dental, Vision, 401K. Paid Vacation, Sick, Holidays and Basic Life Insurance.
Qualified candidates please apply at: www.redglazegroup.com/apply