Position
Riverside Technologies Help Desk Support
Company
RTI - North Sioux City, SD
Location
North Sioux City, SD
Type
Fulltime
Hours Per Week
40
Wage Type
Hourly
Wage Amount
TBD
Benefits
Medical, Dental, Vision, Life, 401K, Vacation and Holidays.
Employee Assistance Program
Description
This position will:
• Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
• Respond to questions either via email, in person, or over the phone.
• Train computer users on basic usage of computer system.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving processes to root cause system issues.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Using Company’s systems management tool, monitor events, manage ticket system, and ensure client’s environment is running optimally.
• Do network cabling installation work (pulling, terminating, troubleshooting, climbing ladders)
• Break fix repair on workstations and servers.
• Have excellent phone and communication skills.
Certification Preferred but not required (A+, Network+, Security+,etc)
Pre-employment Drug Screening required
Ability to Lift 60lbs
Current Drivers licenses